Refund Policy

Effective date: 13 November 2026

This Refund Policy applies to lifetime premium bought in the website version of the Fluffballs app, paid through Razorpay. It is part of our Terms of Service (https://fluffballs.pages.dev/terms).

Purchases made through Google Play (the Play version) follow Google Play's refund policy: https://support.google.com/googleplay/answer/2479637

1. When you can get a refund

• Within 3 days of purchase, for any reason.
• At any time, if your licence does not work and we cannot fix the problem.

Premium days earned by watching ads are free and cannot be refunded.

2. How to ask

Email udoanime8@gmail.com with:

• the Razorpay payment ID (it starts with "pay_" and is in your receipt), and
• the email address you used at checkout.

If your licence does not work, please also tell us what happens when you try to activate or restore it.

3. How refunds are paid

Approved refunds are made through Razorpay to the original payment method, for the full amount you paid. How long the money takes to reach you depends on Razorpay and your bank or card issuer.

4. What happens to the licence

When a refund is made, or a payment is reversed or charged back, the licence key is revoked and lifetime premium is removed from the App the next time it checks with our server.

5. Contact

Spig
Email: udoanime8@gmail.com